Pros: I skipped my flight. My auto was then specified to another person so no automobiles had been accessible on account of a hail storm. Jim described there were no vehicles in Colorado to hire. He then reported get in touch with back in an hour or so to find out what he can do. I did and Jim observed an auto. Jim saved my total vacation! Technique to go Jim.
Their corporation is poorly managed and a disgrace in all strategies customer service oriented. Oh yeah- And that i waited in the line of 3 men and women for twenty minutes to find this out and Once i did reach a desk, the Woman who was supporting me was tending to her particular cellular telephone. I won't ever take into consideration FOX once more. Alternatively, Alamo acquired us a motor vehicle in The ten minute journey again on the airport and the moment we arrived, I had keys in five mins and was out from the gate on our way in a complete of ten minutes.
Professionals: I had been specified a cost-free improve!! I reserved an financial state car or truck and was given an SUV, which really arrived in handy driving within the mountains!!!
Downsides: Their customer care was nearly impossible to grasp. Assume it was In a foreign country. Automobile was so filthy I jad to take it back again to them.
The estimate we experienced obtained in advance of travelling experienced a clause that there "may very well be" more costs for that explanation, but needless to say it was in the "great print" and we questioned for a few enable. He was capable of Lower that Value down considerably for us.
Negatives: FOX cancelled my reservation and didn’t tell me- then blamed me for currently being late when I supplied my flight amount information to them. They gave the full sized SUV which i experienced reserved to an elderly pair in front of me published here because they had been complaining regarding the customer care. So, they definitely cancelled my reservation mainly because they didn’t Possess a car or truck for me as I was standing there at eight Pm with my whole household and my infant is screaming after flying all day. They explained to me that they might do ME a favor and put us back around the shuttle to go back to the airport to determine what we'd do from there.
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Professionals: Prolonged wait at check in (Denver intl airport). consider excellent. felt like I had been bullied into purchasing insurance coverage but i spoke for the supervisor/manager at take a look at and he credited my acct. claimed insurance policy is often optional. All in all a pretty good expertise. vehicle was great, clear.
We had been pretty discouraged by the lack of answers or information and facts. When Yet another irate customer came in we discovered that there had been a hail storm and a lot of the fleet cars have been in fact in your body shop. Upon finding this out we had been considerably address more understanding about the specific situation. cont'd during the "what did you like"
Their company is poorly managed in addition to a disgrace in all strategies customer service oriented. Oh yeah- And that i waited inside of a line of 3 persons for twenty minutes to find this out and After i did reach a desk, the Woman who was serving to me was tending to her private cellphone. I won't ever contemplate FOX once again. On the other hand, Alamo obtained us a automobile in the article 10 minute ride back again to your airport and when we arrived, I had keys in 5 mins and was out with the gate on our way in a total of 10 minutes.
Pros: I favored that the get line was small. The car worked nicely inside the snowy temperature Which we experienced an ice scraper! There was a return shuttle All set and ready at our 4am return.
Cons: Wipers were terrible and brakes and rotors have been shot which even though driving thru moutians in rain tends to make for any crappy 7 days. Wish the car had been more recent or improved deal with.
Drawbacks: shuttle was more than-full of travellers building the experience to some degree not comfortable - Luckily it was not a protracted push
Its evident that the corporate manages well and values its possess personnel ... due to the fact only happy personnel give terrific customer care.